Shipping policy

At Sarolu, we aim to deliver your order efficiently, safely and transparently. This Delivery Policy describes our processing times, estimated delivery times and delivery procedures for customers throughout Europe.

Sarolu is operated by EVERMONT BRANDS LLC, a company registered in the state of Florida, United States, which serves customers throughout Europe via our online store.

This Delivery Policy has been prepared to provide clear information about order processing, delivery services and delivery expectations for customers in Europe.

Free delivery throughout Europe

Order processing: 0–1 working day

Express delivery available

Tracked shipments

1. Delivery area

Sarolu currently delivers to customers throughout Europe.

Delivery availability may vary depending on carrier coverage, local regulations and operational restrictions.

If we are unable to deliver to your location, you will be notified before your order is processed.

2. Free delivery

We offer free delivery throughout Europe.

Available delivery services may vary depending on your location and carrier availability.

Where available, express delivery options may also be offered during checkout.

3. Order processing cut-off time

Orders placed before 17:00 (Central European Time – CET) on a working day are generally processed on the same day.

Orders placed after this cut-off time will be processed on the following working day.

Orders placed at weekends or on public holidays will be processed on the next working day.

4. Processing time

All orders are processed within 0–1 working day (Monday to Friday, excluding public holidays).

Processing may include:

  • Order verification and confirmation;
  • Quality inspection;
  • Secure packaging;
  • Preparation and dispatch.

During busy periods, public holidays or promotions, processing may occasionally take longer. We always aim to dispatch orders as quickly as possible.

5. Delivery time

Delivery times vary depending on the destination, carrier availability and the selected delivery service.

Delivery service Estimated delivery time
Express delivery 4–6 working days
Free delivery 5–7 working days

Estimated delivery times begin once the order has been dispatched.

6. Total estimated delivery time

The total estimated delivery time consists of the processing time plus the transit time.

  • Processing time: 0–1 working day
  • Express delivery: approximately 4–6 working days
  • Free delivery: approximately 5–7 working days

The actual delivery time may vary depending on the destination country, customs procedures and the carrier.

7. Delivery partners

Sarolu works with reliable international logistics partners and local delivery services where necessary.

  • Express delivery;
  • Free delivery;
  • Local delivery partners where necessary.

The choice of carrier may vary depending on the destination and service availability.

8. Tracking information

Once your order has been dispatched, you will receive a dispatch confirmation containing tracking information where available.

Please allow up to 24 hours for tracking to become active.

Statuses such as "Label created" may mean that the shipment is awaiting its first scan by the carrier.

9. Responsibility for the delivery address

Customers are responsible for providing complete and accurate delivery details during checkout.

Please ensure that your order includes:

  • Recipient's full name;
  • Street name;
  • House number;
  • Town or city;
  • Postcode;
  • Country.

Incorrect or incomplete address details may result in delays, failed delivery attempts or returned shipments.

10. Delivery delays

Estimated delivery times are provided in good faith but are not guaranteed.

Delays may occur due to:

  • High carrier demand;
  • Extreme weather conditions;
  • Customs inspections;
  • Public holidays;
  • Operational or logistical disruptions.

If your order is unexpectedly delayed, our customer service team is available to assist you.

11. Lost, missing or damaged shipments

If the tracking information indicates that a parcel has been delivered but you have not received it, we recommend first checking with members of your household, neighbours or your building's reception.

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:

  • The outer packaging;
  • The shipping label;
  • The product concerned.

We will investigate the issue and provide assistance in accordance with our Returns and Refunds Policy.

12. Customs duties, import taxes and VAT

Customs duties, import taxes or VAT may apply depending on the destination country and applicable regulations.

Where such charges apply, responsibility for payment will be determined in accordance with the selected delivery service, the requirements of the destination country and applicable law.

13. Delivery confirmation and risk

Responsibility for a shipment passes upon confirmed delivery to the address provided during checkout.

Where appropriate, we will make reasonable efforts to assist customers with carrier-related delivery issues.

14. Contact details

Brand: Sarolu

Operated by:
EVERMONT BRANDS LLC

Business address:
1045 COLLINS STREET
MELBOURNE, FL 32935
UNITED STATES

Email:
hello@sarolu.com

Customer service opening hours:
Monday – Friday: 09:00 – 17:00 (Central European Time – CET)

Our customer service team is available during standard European business hours to assist customers in the regions we serve.

We aim to respond to all enquiries within 24 working hours.

Last updated: 6 August 2026