Payment Policy

This Payment Policy explains which payment methods we accept, how transactions are processed and secured, and provides important information about billing, authorisation and refunds for purchases made from Sarolu.

Sarolu is operated by EVERMONT BRANDS LLC, a company registered in the state of Florida, United States, which serves customers throughout Europe via our online store.

This policy has been prepared to provide transparency and security regarding payment transactions made through our website.

Secure transactions

Encrypted payment processing

Fraud protection measures

Trusted payment providers

1. Accepted payment methods

Sarolu accepts various secure payment methods. Available payment options may vary depending on your location, device and the availability of payment providers.

Payment methods may include:

  • Visa;
  • Mastercard;
  • American Express;
  • Maestro;
  • UnionPay;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • PayPal;
  • Other payment methods displayed during checkout.

The payment methods available for your order will be displayed during checkout.

2. Currency

Product prices are displayed in the currency shown in the online store or, where available, selected by the customer.

If your payment method uses a different currency, your bank or payment provider may apply exchange rates or additional charges.

Such charges are determined by your payment provider and are outside Sarolu's control.

3. Payment processing

Payments are processed securely through trusted third-party payment providers.

Sarolu does not store full credit or debit card details on its own servers.

All payment information is processed using industry-standard encryption and security measures.

Orders will only be processed once payment has been successfully authorised and verified.

4. Order confirmation

Once your payment has been successfully completed, you will receive an order confirmation by email.

This confirmation acknowledges receipt of your order and payment information.

If payment is unsuccessful, your order will not be processed until a valid payment method has been authorised.

5. Failed or declined payments

If your payment is declined, we recommend that you:

  • Check that all payment details have been entered correctly;
  • Check that sufficient funds or credit are available;
  • Contact your bank or payment provider;
  • Try another payment method, where available.

Sarolu is not responsible for any fees, charges or restrictions imposed by your bank, card issuer or payment provider.

6. Fraud prevention and security

To protect our customers and maintain a secure shopping environment, certain orders may be subject to additional verification procedures.

We reserve the right to:

  • Request additional verification information;
  • Temporarily hold an order for review;
  • Cancel transactions where fraudulent or suspicious activity is suspected.

These measures help protect both our customers and our business against unauthorised transactions.

7. Refunds

The conditions, eligibility and processing of refunds are governed by our Returns and Refunds Policy.

Approved refunds will, where possible, be issued using the same payment method used for the purchase.

Processing times may vary depending on your bank, card issuer or payment provider.

8. Billing information

Customers are responsible for providing accurate billing information during checkout.

Incorrect or incomplete information may result in payment delays, verification requests or cancellation of the order.

9. Payment security

We take payment security seriously and apply reasonable technical and organisational measures to protect transaction data.

Although no online payment system can guarantee absolute security, we work with reputable payment providers that follow recognised security standards.

10. Contact details

Brand: Sarolu

Operated by:
EVERMONT BRANDS LLC

Business address:
1045 COLLINS STREET
MELBOURNE, FL 32935
UNITED STATES

Email:
hello@sarolu.com

Customer service opening hours:
Monday – Friday: 09:00 – 17:00 (Central European Time – CET)

Our customer service team is available during standard European business hours to assist customers in the regions we serve.

We aim to respond to all enquiries within 24 working hours.