Contact information
At Sarolu, we aim to provide excellent customer service and a seamless shopping experience.
Do you have questions about an order, delivery, return, product or a general enquiry? Our customer service team will be happy to assist you.
Company information
Brand: Sarolu
Operated by:
EVERMONT BRANDS LLC
Business address:
1045 COLLINS STREET
MELBOURNE, FL 32935
UNITED STATES
Customer service
Email:
hello@sarolu.com
For the quickest assistance, please include your order number when contacting us about an existing order.
Customer service opening hours
Monday – Friday: 09:00 – 17:00 (Central European Time – CET)
Our customer service team is available during standard European business hours to assist customers across all the regions we serve.
Saturday & Sunday: Closed
Response time
We aim to respond to all enquiries within 24 working hours.
During busy periods, public holidays or promotional campaigns, response times may occasionally be longer.
How we can help you
Our customer service team can assist you with:
- Order status and tracking;
- Delivery enquiries;
- Returns and refunds;
- Product information;
- Payment enquiries;
- General customer service.
Additional information
For information about delivery, returns, refunds, privacy and the terms governing our website, please refer to the relevant policy documents on our website.
Last updated: 6 August 2026