Privacy policy

At Sarolu, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order or use our services.

Sarolu is operated by EVERMONT BRANDS LLC, a company registered in the state of Florida, United States, which serves customers throughout Europe via our online store.

This Privacy Policy has been prepared in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

GDPR compliant

Secure data processing

Encrypted transactions

Transparent data practices

1. Who we are

Sarolu is an online retailer specialising in premium women's fashion and timeless clothing.

For the purposes of applicable data protection laws, EVERMONT BRANDS LLC acts as the data controller for personal data collected through this website.

If you have any questions about this Privacy Policy or how we process personal data, please contact us using the details provided in Section 13.

2. What data we collect

Data you provide directly

We may collect the following information, among other details:

  • Full name;
  • Billing address;
  • Delivery address;
  • Email address;
  • Telephone number;
  • Payment information;
  • Order history;
  • Customer service communications.

Automatically collected data

When you use our website, we may automatically collect the following information:

  • IP address;
  • Browser type and version;
  • Device information;
  • Operating system;
  • Website usage data;
  • Referral sources;
  • Cookie and tracking data.

3. How we use your data

We process personal data only where there is a lawful basis for doing so.

These legal bases may include:

Performance of a contract

  • Processing and fulfilling orders;
  • Providing delivery services;
  • Handling returns and refunds;
  • Providing customer service.

Legal obligations

  • Complying with tax obligations;
  • Maintaining accounting records;
  • Complying with legal and regulatory obligations.

Legitimate interests

  • Preventing fraud;
  • Protecting website security;
  • Improving website functionality;
  • Improving the customer experience.

Consent

  • Sending marketing communications;
  • Using non-essential cookies;
  • Providing personalised promotional content where permitted.

4. Payment processing

Payments are processed securely through trusted third-party payment providers.

Sarolu does not store full credit or debit card details on its own servers.

Payment providers process payment information in accordance with their own privacy, security and compliance policies.

5. Sharing your data

We may share personal data with carefully selected service providers where necessary for our business operations, including:

  • Payment processors;
  • Delivery and logistics partners;
  • Technology and hosting providers;
  • Customer service platforms;
  • Analytics providers;
  • Marketing service providers.

We do not sell, rent or trade your personal data to third parties.

6. International data transfers

Because Sarolu operates internationally, personal data may be processed or stored in countries outside the European Economic Area (EEA).

Where such transfers take place, we apply appropriate safeguards to protect personal data in accordance with applicable data protection laws, including the requirements of the GDPR.

7. Data retention periods

We retain personal data only for as long as reasonably necessary to:

  • Fulfil contractual obligations;
  • Comply with legal and tax obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Maintain business records.

When personal data is no longer required, it is securely deleted or anonymised where appropriate.

8. Your privacy rights

Depending on applicable law, you may have the right to:

  • Access your personal data;
  • Correct inaccurate information;
  • Request the deletion of your personal data;
  • Restrict processing;
  • Object to processing;
  • Request data portability;
  • Withdraw your consent where it has been given.

Please contact us using the details below to exercise any of these rights.

9. Cookies and tracking technologies

We use cookies and similar technologies to:

  • Ensure the website operates properly;
  • Improve the user experience;
  • Analyse website performance;
  • Measure marketing effectiveness;
  • Support essential shopping activities.

Some cookies are essential for the operation of the website, while others require your consent before they are activated.

Please refer to our Cookie Policy for more information.

10. Data security

We apply appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access;
  • Disclosure;
  • Alteration;
  • Loss;
  • Misuse.

Although no online environment can guarantee absolute security, we continually strive to maintain a high level of security and data protection.

11. Children's privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal data from children.

If we discover that a child's personal data has been collected, we will take reasonable steps to delete that data.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the most recent version will always be available through our website.

13. Contact details

Brand: Sarolu

Operated by:
EVERMONT BRANDS LLC

Business address:
1045 COLLINS STREET
MELBOURNE, FL 32935
UNITED STATES

Email:
hello@sarolu.com

Customer service opening hours:
Monday – Friday: 09:00 – 17:00 (Central European Time – CET)

Our customer service team is available during standard European business hours to assist customers across all our regions.

We aim to respond to all enquiries within 24 working hours.

 

Last updated: 6 August 2026