FAQs
Below you will find answers to some of the most frequently asked questions about Sarolu, our products, delivery, returns and customer service.
1. What products does Sarolu offer?
Sarolu specialises in premium women's fashion and carefully selected clothing designed for everyday elegance, a modern lifestyle and a timeless wardrobe.
2. What materials are your products made from?
Our collections consist of carefully selected clothing in a variety of fabrics and material combinations. Natural variations in fibres, texture, colour, finish and fit may occur and contribute to the unique character of each garment.
3. Where do you deliver?
We currently deliver to customers throughout Europe.
Delivery availability may vary depending on carrier coverage and the destination country.
4. Do you offer free delivery?
Yes. Sarolu offers free delivery throughout Europe.
Available delivery options may vary depending on your location and the services available from carriers.
5. How long will it take to receive my order?
Orders are generally processed within 0–1 working day.
After dispatch:
- Express delivery: approximately 4–6 working days;
- Free delivery: approximately 5–7 working days.
Delivery times are estimates and may vary depending on the destination and carrier operations.
6. How can I track my order?
Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information.
It may take up to 24 hours for tracking updates to become visible after dispatch.
7. Can I return my order?
Yes.
In addition to your statutory consumer rights, Sarolu voluntarily offers a 30-day returns policy for eligible orders. Returned items must meet the conditions described in our Returns and Refunds Policy.
8. Do you offer exchanges?
Exchanges are currently available for items that are damaged, faulty or incorrectly supplied.
For other styles or products, customers may return eligible items and place a new order.
9. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and provide:
- Your order number;
- Photographs of the packaging;
- Photographs of the product concerned.
Our team will investigate the situation and provide assistance in accordance with our Returns and Refunds Policy.
10. How should I care for my clothing?
To preserve the quality of your clothing:
- Always follow the care instructions on the garment label;
- Avoid prolonged exposure to direct sunlight and moisture;
- Keep clothing away from sources of excessive heat;
- Wash, dry and iron clothing only as instructed;
- Use only suitable suitable laundry and care products.
Proper care helps preserve the appearance, fit and lifespan of your clothing.
11. Are natural variations in fabrics considered defects?
No.
Fabrics and materials may display natural variations in fibres, weave, texture, finish and colour. These characteristics are normal and are not considered manufacturing defects.
12. Are my payment details secure?
Yes.
Payments are processed through secure third-party payment providers. Sarolu does not store full credit or debit card details on its own servers.
13. How can I contact Sarolu?
You can contact our customer service team using the details below:
Email:
hello@sarolu.com
Customer service opening hours:
Monday – Friday: 09:00 – 17:00 (Central European Time – CET)
Our customer service team is available during standard European business hours to assist customers in the regions we serve.
We aim to respond to all enquiries within 24 working hours.
14. Who operates Sarolu?
Sarolu is operated by:
EVERMONT BRANDS LLC
1045 COLLINS STREET
MELBOURNE, FL 32935
UNITED STATES